Maritz Mystery Shopping has a new name – Maritz CX. While much has remained the same with Maritz, their growth has been quite phenomenal since I first started working for them nearly five years ago.
Maritz CX is arguably the industry leader in the world of secret shopping. They have steadily increased their client base in recent years and as a result, have quickly become my primary source of mystery shopping income. This company boasts so many jobs that it is rare on any given day that they do not have shops available in my area.
Shop types include gas stations, banks, and retailers. Mystery shops can be self-assigned on their website, but Maritz also employs numerous schedulers to make regular phone calls to shoppers looking to fill assignments, especially difficult-to-assign work. It’s unusual for multiple days to pass that I don’t receive a phone call from Maritz. I generally pick up many last minute and bonused shops through negotiations via phone calls.
In recent months, Maritz has begun sending out automated emails more often, which offer automated incentives on some shops. Occasionally, they also offer routes of shops to reliable shoppers.
New mystery shoppers should expect to be paid the base rate for shops until they have proven themselves. Once seen as a reliable shopper, the opportunity to receive bonuses rises. While the initial pay is average, the real money is made by being willing to go above-and beyond, to take last-minute shops, and to drive to rural places and small towns.
Be prepared to let the schedulers know how much it will take for you to go out of your way and perform last-minute shops. The schedulers will often ask you what it will take to get the job done. I make most of my money through negotiation. Don’t sell yourself short, and be willing to have fun in the process.
Like all companies, Maritz CX does things in a unique way, but it’s hard to argue with their success, client base, and longevity. Any serious mystery shopper must sign up for Maritz CX and take advantage of opportunities galore.